Return & Refunds

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Return & Refunds

30-Day Satisfaction Guarantee
Thank you for shopping at COLAMY! We want you to love our products and have a 30-Day Satisfaction Guarantee. During this period, if you decide your piece isn’t quite right, we’re here to help at hello@colamyhome.com. You can initiate a return or exchange up to 30 days from the date of delivery.
As with any shopping experience, there are terms and conditions that apply to transactions at COLAMY. By placing an order or making a purchase at COLAMY, you agree to the terms set forth below along with the COLAMY Return Policy.
To request a Return or Refund, please follow these steps:
1. Take photos or videos showing up the defective parts of the product or the package.
2. Take photos of the shipping label and the package box to help us identify the status.
3. Send an email to hello@colamyhome.com with the photos, videos, and the order number, also, make a short description of your concerns.
4. Our customer service will get back to you within 24h.
THE RETURNS
Return requests can only be made within 30 days of the date you received the item. To initiate this request, please contact us so that we can facilitate the return. 
Please note: All returns and exchanges must be made with the original COLAMY packaging.
1. Only items in like-new condition can be returned, with no missing parts. We do not accept any returns with stains, scratches, damages, drilling, or any other modifications made to the product. Products must be completely disassembled. We do not accept partially assembled products.
2. Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us.
We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to wear and tear, misuse; or as a result of failure to take reasonable care of the product.
3. For UK orders, if the product is not faulty (for example, if you change your mind, or if you are not happy with the product for some other reason), shipping costs will be covered by you.
4. We are unable to accommodate returns/exchanges/refunds for the following items:
· Clearance 
· Final Sale
Damaged Products
If you’ve received damaged products, please notify COLAMY within 3 days of receipt, in which case we will cover the return shipping fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the COLAMY Warranty Policy.
Notice
Products that suffer from defects during their useable lifetime, as outlined in the COLAMY Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the COLAMY Warranty Policy for further details.
THE REFUNDS
Refunds will be initiated within 14 business days after all acceptable returned items have been sent back to our warehouse. Where possible, funds will be processed back to the original form of payment that was paid to COLAMY, i.e. back to your Credit Card, PayPal, etc. For credit cards, depending on your card issuer’s policy, it may take up to 3 to 5 business days for the refund to appear on your account. However, refunds for some banks may only be reflected in your next monthly statement.
Exchanges
We do not offer exchanges for our products at the moment. You could start a refund request.
Cancellation of Orders with Promotional Code
If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount. Please contact us to process this request.
·Return Address

COLAMY Inc Warehouse

C/O Super Smart Service 358，Stone Business Park, ST15 0TE, United Kingdom

For safety and security reasons, we do not accept any personal drop-offs.